Our policy lasts 14 working days. If 14 working days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return/refund, your item must be in the same condition that you received it and must be in the original packaging. If you wanting to return your item please email us. Please kindly note that blind boxes once opened cannot be returned unless damaged. 

Damaged goods

If the product arrived damaged, a claim must be brought to our attention within 5 working days of receiving the product. If required, a replacement will be dispatched to you within 2 working days of receipt of the damaged item. To complete your return, we will require your order number. Please contact us for return address details and keep hold of your receipt once posted as we will not be responsible for lost/stolen packages. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7 working days.

Sale items (if applicable)

If a product purchased in a sale is to be returned to us, only the sale price will be refunded to you even if the product is no longer a sale item